Privacy Policy
Privacy Policy
This Privacy
Policy describes how BushandBone.store (the "Site" or "we")
collects, uses, and discloses your Personal Information when you visit or make
a purchase from the Site.
Collecting Personal Information
When you visit
the Site, we collect certain information about your device, your interaction
with the Site, and information necessary to process your purchases. We may also
collect additional information if you contact us for customer support. In this
Privacy Policy, we refer to any information that can uniquely identify an
individual (including the information below) as "Personal
Information".
Device information
·
Examples of Personal
Information collected: version of web browser, IP address, time zone, cookie
information, what sites or products you view, search terms, and how you
interact with the Site.
·
Purpose of collection: to load
the Site accurately for you, and to perform analytics on Site usage to optimize
our Site.
·
Source of collection: collected
automatically when you access our Site using cookies, log files, web beacons,
tags, pixels (including the Meta Pixel), or similar technologies.
·
Disclosure for a business
purpose: shared with our processor Shopify, and with analytics and advertising
partners such as Meta and Google.
Order information
·
Examples of Personal
Information collected: name, billing address, shipping address, payment
information (including credit card numbers and other payment details), email
address, and phone number.
·
Purpose of collection: to
provide products or services to you to fulfill our contract, to process your
payment information, arrange for shipping, and provide you with invoices and/or
order confirmations, communicate with you, screen our orders for potential risk
or fraud, and when in line with the preferences you have shared with us,
provide you with information or advertising relating to our products or
services.
·
Source of collection: collected
from you.
·
Disclosure for a business
purpose: shared with our processor Shopify, payment processors, shipping and
fulfillment partners, and any apps or sales channels you use to run the store.
Customer support information
·
Examples of Personal
Information collected: name, email address, phone number, order information,
and any other information you choose to include in your message.
·
Purpose of collection: to
provide customer support, respond to enquiries, and resolve issues relating to
orders, shipping, returns, or the Site.
·
Source of collection: collected
from you.
·
Disclosure for a business
purpose: shared with service providers used to provide customer support (for
example, email and messaging tools).
Minors
The Site is not
intended for individuals under the age of 13. We do not intentionally collect
Personal Information from children. If you are the parent or guardian and
believe your child has provided us with Personal Information, please contact us
at the email address below to request deletion.
Sharing Personal Information
We share your
Personal Information with service providers to help us provide our services and
fulfill our contracts with you, as described above. For example:
·
We use Shopify to power our
online store. You can read more about how Shopify uses your Personal
Information here: https://www.shopify.com/legal/privacy.
·
We may share your Personal
Information to comply with applicable laws and regulations, to respond to a
subpoena, search warrant or other lawful request for information we receive, or
to otherwise protect our rights.
·
We may share information with
Meta and Google (including through tools such as the Meta Pixel and Google
services) to measure performance of advertising, improve marketing, and
understand how customers use the Site.
Behavioural Advertising
As described
above, we use your Personal Information to provide you with targeted
advertisements or marketing communications we believe may be of interest to
you. For example:
·
We use Google Analytics to help
us understand how our customers use the Site. You can read more about how
Google uses your Personal Information here:
https://policies.google.com/privacy?hl=en. You can also opt-out of Google
Analytics here: https://tools.google.com/dlpage/gaoptout.
·
We use the Meta Pixel to help
us understand how customers interact with the Site and our ads, and to help
deliver ads to people who may be interested in our products.
·
We may share information about
your use of the Site, your purchases, and your interaction with our ads on
other websites with our advertising partners. We collect and share some of this
information directly with our advertising partners, and in some cases through
the use of cookies or other similar technologies (which you may consent to,
depending on your location).
For more
information about how targeted advertising works, you can visit the Network
Advertising Initiative ("NAI") educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out
of targeted advertising by:
·
Facebook:
https://www.facebook.com/settings/?tab=ads
·
Google:
https://www.google.com/settings/ads/anonymous
·
Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally,
you can opt out of some of these services by visiting the Digital Advertising
Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your
Personal Information to provide our services to you, which includes: offering
products for sale, processing payments, shipping and fulfillment of your order,
and keeping you up to date on new products, services, and offers.
Retention
When you place
an order through the Site, we will retain your Personal Information for our
records unless and until you ask us to erase this information. You can request
deletion at any time using the contact details below (subject to legal
requirements).
Automatic decision-making
We do not
engage in fully automated decision-making that has a legal or otherwise
significant effect using customer data.
Our processor
Shopify uses limited automated decision-making to prevent fraud that does not
have a legal or otherwise significant effect on you.
Services that
include elements of automated decision-making include:
·
Temporary denylist of IP
addresses associated with repeated failed transactions. This denylist persists
for a small number of hours.
·
Temporary denylist of credit
cards associated with denylisted IP addresses. This denylist persists for a
small number of days.
Your rights
Depending on
where you live, you may have the right to access the Personal Information we
hold about you, to port it to a new service, and to ask that your Personal
Information be corrected, updated, or erased.
To exercise
these rights, please contact us using the contact information below.
Cookies
A cookie is a
small amount of information that is downloaded to your computer or device when
you visit our Site. We use a number of different cookies, including functional,
performance, advertising, and social media or content cookies. Cookies make
your browsing experience better by allowing the website to remember your
actions and preferences (such as login and region selection). This means you do
not have to re-enter this information each time you return to the site or
browse from one page to another. Cookies also provide information on how people
use the website, for instance whether it is their first time visiting or if
they are a frequent visitor.
We use the
following cookies to optimize your experience on our Site and to provide our
services.
Cookies Necessary for the Functioning of the Store
Name
Function
_ab
Used in connection with access to admin.
_secure_session_id
Used in connection with navigation through a storefront.
cart
Used in connection with shopping cart.
cart_sig
Used in connection with checkout.
cart_ts
Used in connection with checkout.
checkout_token
Used in connection with checkout.
secret
Used in connection with checkout.
secure_customer_sig
Used in connection with customer login.
storefront_digest
Used in connection with customer login.
_shopify_u
Used to facilitate updating customer account information.
Reporting and Analytics
Name
Function
_tracking_consent
Tracking preferences.
_landing_page
Track landing pages.
_orig_referrer
Track landing pages.
_s
Shopify analytics.
_shopify_fs
Shopify analytics.
_shopify_s
Shopify analytics.
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
_shopify_y
Shopify analytics.
_y
Shopify analytics.
We may also use
additional cookies and tracking technologies from Meta and Google (including
the Meta Pixel and Google Analytics) to help measure performance, improve
advertising, and understand customer behaviour.
The length of
time that a cookie remains on your computer or mobile device depends on whether
it is a "persistent" or "session" cookie. Session cookies
last until you stop browsing and persistent cookies last until they expire or
are deleted. Most of the cookies we use are persistent and will expire between
30 minutes and two years from the date they are downloaded to your device.
You can control
and manage cookies in various ways. Please keep in mind that removing or
blocking cookies can negatively impact your user experience and parts of our
website may no longer be fully accessible.
Most browsers
automatically accept cookies, but you can choose whether or not to accept
cookies through your browser controls, often found in your browser’s
"Tools" or "Preferences" menu. For more information on how
to modify your browser settings or how to block, manage or filter cookies can
be found in your browser’s help file or through such sites as
www.allaboutcookies.org.
Additionally,
please note that blocking cookies may not completely prevent how we share
information with third parties such as our advertising partners. To exercise
your rights or opt-out of certain uses of your information by these parties,
please follow the instructions in the "Behavioural Advertising"
section above.
Do Not Track
Please note
that because there is no consistent industry understanding of how to respond to
"Do Not Track" signals, we do not alter our data collection and usage
practices when we detect such a signal from your browser.
Changes
We may update
this Privacy Policy from time to time in order to reflect, for example, changes
to our practices or for other operational, legal, or regulatory reasons.
Contact
For more
information about our privacy practices, if you have questions, or if you would
like to make a complaint, please contact us by e-mail at:
Support@bushandbone.store
Last updated: 8 January 2026
If you are not
satisfied with our response to your complaint, you may be able to lodge a
privacy complaint with the Office of the Australian Information Commissioner
(OAIC):
https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us.